The Big Mamma Squadra is a family of over 2,200 people, all of whom share a passion for Italy. Our common goal? To give you the best moment of your day. If you've visited us before, you know that we love creating incredible dishes in a warm, lively atmosphere. If you don't know us yet, then an unforgettable moment awaits you. A company like ours thrives on the unique personalities that shape it. And that's exactly the kind of person we're looking for. If you have a great charisma, if you know little about gastronomy, but pizza is your life, or if you simply have a special talent for recognising pasta shapes– then you've come to the right place. Or maybe you're just a person with heart and a special energy – then we'd love to hear from you too. If you think you "don't have any special qualities," don't worry! We're a young, dynamic team, and we're growing rapidly. Many of our team members who started with us have become chefs or managers in less than a year. And they're on average 28 years old. So, as long as you bring enthusiasm and energy, you've come to the right place. We look forward to meeting you!
Andiamo ?
Latest jobs
Lagerist / Allrounder (m/f/d) – Restaurant Operations
📍 Hamburg – Edmondo, Hohe Bleichen
🕒 Vollzeit (38h) | 2 feste freie Tage
🔧 Why this role is unique
This is not a typical warehouse job.
At Big Mamma, you are the person who keeps everything running behind the scenes — from deliveries to small fixes in the restaurant.
In our restaurant Edmondo in Hamburg, you will have a key operational role with real autonomy and responsibility.
🚀 Your role & impact
You combine logistics and hands-on support in the restaurant:
Receive, check and organize deliveries (Wareneingang & Lagerorganisation)
Manage stock and ensure proper storage
Coordinate with kitchen and floor teams for daily needs
Handle small maintenance tasks (repairs, basic technical fixes)
Support the restaurant with practical, hands-on solutions
Ensure cleanliness and order in storage areas
👉 You are the person who makes sure everything works.
💡 What we’re looking for
Good German skills (min. B1/B2)
Experience in logistics, warehouse or similar role
Hands-on mindset and practical skills
Basic knowledge in maintenance (electricity, plumbing, repairs) is a strong plus
Reliable, organized and solution-oriented
👉 You don’t need to be an expert — but you like fixing things
💰 What we offer
Unbefristeter Vertrag
Vollzeit (38 Stunden) + 2 feste freie Tage
Salary + Trinkgeld
🍝 Daily Mitarbeiteressen
🍕 Staff discount in all our restaurants
🌍 Career opportunities within the group
A stable role with autonomy and responsibility
❤️ Who we are
Big Mamma is a fast-growing French-Italian restaurant group with 30+ locations across Europe.
Our mission: to bring Italian food culture to life through strong teams and well-run operations.
🌍 Equal Opportunities
Big Mamma is proud to be an equal opportunity employer.
We welcome applications from all qualified candidates regardless of gender, gender identity or expression, sexual orientation, ethnicity, religion, national origin, disability, age or any other legally protected characteristic.
👉 Klingt nach dir? Dann werde unser Allrounder in Hamburg!
#JoinBigMamma
Stage Customer Care & Relation Client - Paris
STAGE CUSTOMER CARE & RELATION CLIENT - Paris
Big Mamma est un groupe de restauration franco-italien fondé par Victor Lugger et Tigrane Seydoux. En dix ans, le groupe a ouvert 34 restaurants à travers l’Europe (France, Monaco, Royaume-Uni, Espagne, Allemagne, Italie, Belgique, Irlande) ainsi qu’aux Émirats Arabes Unis (Dubaï).
Notre mission ? Faire vivre à nos clients l’atmosphère unique des plus belles trattorie italiennes et créer des moments de partage authentiques autour d’une cuisine généreuse.
Au sein de l’équipe Marketing, tu seras au cœur de la relation client du groupe. Tu accompagneras nos clients avant, pendant et après leur visite, tout en collaborant étroitement avec les équipes marketing afin d’offrir la meilleure expérience possible.
MISSIONS:
Relation client
Répondre aux messages clients reçus via email et WhatsApp.
Gérer les demandes liées :aux réservations (prise de réservation)
aux visites passées (questions, retours, réclamations)
aux visites à venir (tags, info complémentaires : exemple poussette, espace spécifique dans le restaurant…)
aux réservations de groupes ou événements particuliers - en relation avec les trattorie
Support aux restaurants
Faire le lien entre les équipes restaurants et les clients afin de trouver rapidement les meilleures solutions (groupe blink : FAST PASS - TRATTO).
Transmettre les demandes spécifiques aux équipes opérationnelles et assurer leur bon suivi.
Aider les restaurants à gérer les demandes clients complexes ou sensibles qui ne peuvent pas être traitées sur sevenrooms.
Amélioration de l’expérience client
Être disponible, à l’écoute et réactif pour accompagner les clients dans toutes leurs demandes.
Participer à maintenir un haut niveau de satisfaction client sur l’ensemble des restaurants du groupe.
Contribution au développement des réservations
Identifier les opportunités de cross bookings entre restaurants lorsque la disponibilité est limitée.
Orienter les clients vers les restaurants du groupe les plus adaptés à leur demande.
Contribuer à optimiser le taux de réservation grâce à un accompagnement client fluide et efficace.
Outils utilisés
7Rooms – gestion des réservations / profil clients et visibilité des tables disponibles / optimisables
Fullwhere – gestion des demandes et suivi client
Outils de mailing / messagerie client (email & WhatsApp)
Profil recherché
Très bon sens du service et de la relation client
Excellent niveau d’expression écrite en français et anglais
Organisation et capacité à gérer plusieurs demandes en parallèle
Réactivité et sens des priorités
Aisance avec les outils digitaux
Intérêt pour l’univers de la restauration et de l’hospitalité
Être “problem solver” pour trouver / vendre les différents restaurants du groupes via le cross selling
Ce que tu vas apprendre
Participer directement à l’amélioration de l’expérience client et à la performance commerciale du groupe
Gérer la relation client à grande échelle dans un groupe de restauration international
Comprendre les enjeux opérationnels des restaurants
Utiliser des outils professionnels de gestion des réservations et du support client
Ce que on offre:
Gratification de stage: 1.500€ brut mensuel
Une carte Tickets restaurant SWILE (9€ dont 4,25 prise en charge par le salarié)
Une journée d’anniversaire offerte
Une journée de congé payée offerte par mois
Remboursement 50% pass Navigo + Mutuelle ALAN
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.
Host/Hostess - Dublin
Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to more then 30 restaurants in Europe!
Our mission? To share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles!
🍀Get ready for good vibes, great food, and an incredible new adventure!
Join our amazing team as Host/Hostess!
YOUR MISSION:
You will be part of a BIG MAMMA floor team!
You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression.
You will be greeting and seating our guests, allocating tables and accommodating walk-ins.
You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed.
You will be a good problem solver, responding appropriately when bookings don’t always go to plan.
You will respect health and safety standards and maintain cleanliness and organisation across the floor.
You will spread magic and make our customers live the best moment of their day!
You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.
YOUR SKILLS:
Big Smile and passion for Italian food!
Great energy, proactive attitude and team spirit
Excellent customer service and communication skills
Knowledge of the online booking system (SevenRooms is a bonus!)
Previous experience as a host/hostess in a busy restaurant
Flexible availability, including weekends and evenings
OUR OFFER:
€14.15 per hour + tronc
Tasty staff food served family style
Regular training & growth opportunities
Mobility across all of our venues in Europe
Ti aspettiamo!
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
Our benefits
(Success) Stories
Filippo Executive Chef (coming soon)
Virginia Executive Chef (coming soon)
Sergio Barman (coming soon)
Simone Sous Chef (coming soon)
Our Values
Ten years ago, we wrote down what we believe to be the values of our project. Since then, they have been the pillars of the story we write every day, as well as the culture of our company. They can be summed up in four meaningful words which serve as a compass for every decision we make, big or small.
Meritocracy
We value enthusiasm and believe that everyone can learn as long as they love what they do. Our teams are young, with an average age of 25, and have incredible career paths. It's the idea of growing together and achieving our dreams collectively that drives us to go further every day.
Authenticity
Authenticity, because passion is more important than experience in our group and because the team is at the heart of the project. These are the notions of sincerity and solidarity that shine through in us, the pride of belonging to such a large family.
Entrepreneurship
We believe that anything is possible. It's possible to pursue big dreams, constantly evolve, and always start over. Optimism and independence are our core values, and we place great importance on remaining flexible, no matter what challenges we face.
Excellence
We want to give every person who enters our restaurant the best moment of their day. We constantly strive to perfect our processes and pay attention to every detail to offer our guests an unforgettable experience. Each new location is an opportunity to further improve our quality and create restaurants that become true institutions.
Big Mamma in 2025 is:
How to prepare for an interview with us?
Because sometimes a little advice can be useful to avoid big mistakes, here are a few tips to keep in mind before an interview.
