Change people’s life with pizza

About Ballyhoo Hospitality & Big Mamma Group:

Big Mamma Group and Ballyhoo Hospitality have joined forces in a strategic joint venture to bring a new and ambitious hospitality vision to the United States market.

Big Mamma Group, founded by Victor Lugger and Tigrane Seydoux, has established itself as one of Europe’s most dynamic restaurant groups, with 35 locations and nearly 3,000 team members across Europe and Dubai. More than just a restaurant, Big Mamma is on a mission to create places where hospitality is heartfelt, food is abundant, and the joy in the room is something you feel before you’ve even sat down. Its reputation is built on three pillars: obsessive Italian sourcing, everything made in-house from fresh pasta to gelato, and a people-first culture with the company built around ‘Changing People’s Lives with Pizza’.

Founded by hospitality veterans Ryan and Anna O’Donnell, Ballyhoo Hospitality has become a leading force in Chicago and the North Shore dining scene, known for creating feel-good restaurant experiences through inspired cuisine, vibrant atmospheres, and exceptional service. Its growing portfolio includes acclaimed concepts such as Gemini, Coda di Volpe, Sophia Steak, DeNucci’s, Jackman & Co., and more.

Together, Ballyhoo Hospitality & Big Mamma Group are launching an exciting expansion strategy across the United States, combining Ballyhoo’s deep operational expertise and market knowledge with Big Mamma’s globally recognized restaurant concepts and distinctive brand identity. This partnership marks the beginning of a long-term development project aimed at creating landmark hospitality destinations and delivering unforgettable guest experiences throughout the US market.

JOIN THE TEAM

As part of bringing the joyful hospitality of Big Mamma Group to the US, we’re opening an Italian trattoria in Juno Beach, Florida with Ballyhoo Hospitality. Just steps away from the waterfront, we’re building a passionate team dedicated to delivering exceptional guest experiences in a high-volume and fast-paced environment. Rooted in the DNA of Big Mamma, this restaurant will be entirely unique to South Florida, and deeply inspired by the energy and lifestyle of Juno Beach.

Ballyhoo Hospitality & Big Mamma Group are currently seeking an experienced General Manager to join the opening team of this new restaurant. The General Manager will lead and oversee all restaurant operations, ensuring excellence in guest experience, operational efficiency, financial performance, and team development, while embodying the values and standards of both groups on a daily basis.

YOUR MISSIONS:

Guest Experience & Operational Excellence

• Guest Experience: Ensure outstanding hospitality and customer satisfaction across all service moments

• Quality Control: Guarantee consistency in food, beverage, and service standards

• Service Operations: Lead daily restaurant operations in partnership with the management team

• Marketing Collaboration: Partner with the marketing team on activations, events, and brand initiatives

• Compliance & Standards: Ensure full compliance with sanitation, safety, and local regulations

• Operational Efficiency: Maintain excellence in restaurant appearance, service flow, and overall operational execution
  

Financial & Administrative Management

• Financial Performance: Drive sales performance while controlling labor cost and F&B cost in line with budget targets

• Cash Management: Ensure compliance with company cash handling and reconciliation procedures

• Payroll & Scheduling: Oversee bi-weekly payroll processing and weekly staff scheduling

• Reporting & Analysis: Monitor restaurant KPIs and financial performance to support operational decision-making

• Systems & Tools: Utilize restaurant management systems and reporting tools efficiently
  

Team Leadership & Development

• Leadership: Lead teams with integrity, professionalism, and open communication

• Culture & Inclusion: Foster a respectful, inclusive, and positive working environment

• Recruitment & Onboarding: Support hiring, onboarding, and integration processes in line with company standards

• Training & Coaching: Develop and coach management and operational teams to drive autonomy and performance

• Team Development: Support internal growth, talent development, and succession planning

• Collaboration: Promote strong communication and collaboration between FOH, BOH, and management teams

QUALIFICATIONS:

• A minimum of 5 years of experience in leadership roles within the restaurant/hospitality industry is required.

• Prior experience in leading new Restaurant Opening Operations.

• Proficiency in Restaurant Management and Operations is essential.

• Exceptional communication and organizational abilities are a must.

• The ability to interact professionally and diplomatically with diverse business partners is expected.

• Strong capabilities in managing and interpreting restaurant financials are necessary.

• Fluency in Microsoft Office Suite: Word, Excel, PowerPoint

• Experience with Restaurant 365, Resy and Toast POS is a plus!

• Candidates must be legally authorized to work in the United States

OUR OFFER:

Full time • Competitive salary + bonus

Big Mamma Group & Ballyhoo Hospitality Group are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Big Mamma est un groupe de restauration franco-italien né de l'idée de Victor Lugger et Tigrane Seydoux. Au cours des 10 dernières années, nous avons ouvert les portes de plus de 30 restaurants en Europe (France, Monaco, Angleterre, Espagne, Allemagne, Italie et Belgique).

Notre mission ? Partager l'ambiance particulière des plus beaux lieux de la tradition italienne, en créant des moments uniques de partage avec nos clients.

Tous les jours, plus de 10 000 clients fréquentent les restaurants Big Mamma partout en Europe et bientôt on the Moon ! 🚀

Notre POWER est dans quatre valeurs : méritocratie, authenticité, excellence et entrepreneuriat. Plus de 2000 employés nous accompagnent dans une croissance ultra-dynamique.

Runner 🏃🏽‍♀️🏃🏻‍♂️

Tes missions :

• Accueillir tous nos clients avec un Big Smile

• Connaissance des boissons (carte des vins et des cocktails)

• Connaissance de la nourriture (menu et produits)

• Être le garant du service en salle : mise en place et débarrassage des tables

• Connaissance de l'hygiène et de la sécurité

Rejoins nous si :

• Tu es passionné par la culture Italienne et par le service en salle

• Tu es dynamique, tu as envie d’apprendre et tu adores le challenge

• Tu es une véritable bombe d’énergie et tu adores travailler en équipe

• Et surtout tu es motivé!!

Notre offre :

• CDI - 35H/semaine avec 2 jours de repos consécutifs

• Pourboires hebdomadaires répartis avec toute l'équipe

• Remboursement 50% pass Navigo + mutuelle ALAN.

• Un repas préparé chaque jour avec amour par notre squadra et une réduction de 15% dans toutes nos tratto

• Un abonnement Gymlib pour profiter d'un accès flexible à des milliers de salles de sport et d'activités de bien-être partout en France

• De nombreuses évolutions de carrière, mobilités géographiques en France & Europe, AND much more!

Ti aspettiamo!

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BIG MAMMA est un employeur offrant l'égalité des chances. Les candidats qualifiés seront considérés pour un emploi sans tenir compte du sexe, de l'identité de genre, de l'orientation sexuelle, de la couleur, de la religion, de l'origine nationale, du handicap, de l'âge ou de toute autre caractéristique protégée par la loi.

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Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza.

In the UK & Ireland, that dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.

Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.

We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.

We’re now looking for a passionate Chef De Partie- Hot Section to join our team!

Your Mission

As part of the Big Mamma Kitchen team, your mission will be to:

• Run the Hot Section during prep and service

• Prepare dishes from scratch, following our recipes and standards

• Keep your section organised, clean and service-ready

• Support and train new team members

• Work closely with Kitchen Management to ensure smooth service

• Lead by example with energy, precision and a problem-solving mindset

• Follow all food safety and hygiene standards

• Support your team during busy services

About You

The ideal candidate can demonstrate:

• Big smile and real passion for Italian food
• Previous experience as a Chef de Partie in a large and busy section
• Excellent knowledge of Italian cuisine
• Strong teamwork, leadership and communication skills
• Proactive attitude and great energy during high volume services
• Flexible availability, including evenings and weekends

Our offer to you

• Permanent, full-time role: €16.80/hour total package (base pay + tronc)

• Daily staff meals served family-style

• 15% employee discount in all UK & Ireland restaurants

• £500 referral bonus for recommending a friend, T&Cs apply

• Mental health & wellbeing support

• Regular training & career growth opportunities

• International mobility with opportunities to work across the group

Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.

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