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Global Marketing Project Manager

Drive the execution of key marketing projects at group level, combining strong project management, a data-driven approach and a solid strategic mindset.

The role supports local business performance by bringing structure, clarity and expertise to country teams, while ensuring all initiatives are aligned with the brand’s positioning and standards.

It requires close collaboration with local Marketing & Communication teams, Operations, F&B, Digital and Tech teams to deliver efficient, coherent and high-impact marketing execution.

1. Global Customer Journey Projects

• Build and maintain a comprehensive customer journey mapping, identifying key touchpoints and optimization opportunities.

• Contribute to the design and deployment of a 360° clienteling strategy, including tools, processes and team training.

• Support the development of a loyalty program at group level.

• Lead initiatives such as Fast Pass (WhatsApp customer care, cross-booking flows).

2. Global Brand Projects

• Manage and animate the e-shop (merchandising, tableware, editorial calendar, product launches).

• Support the development of brand collaborations and special projects.

• Contribute to corporate brand strategy and presence, including LinkedIn and awards coordination.

• Provide hands-on support on major openings, ensuring consistency and execution excellence.

3. Marketing Frameworks & Tools

• Develop and maintain a group marketing toolbox (CRM, loyalty, promotional mechanics).

• Create scalable assets for local teams (templates, guidelines, campaign kits).

• Contribute to the definition of country-level budget frameworks, aligned with key business priorities (openings, launches, strategic initiatives).

• Structure and manage project workflows (Notion or equivalent tools)

4. Data-Driven Marketing Support

• Bring a marketing perspective to high-impact business topics (e.g. group menus, specific revenue streams, new offers).

• Support the development of relevant marketing strategies for these key business drivers.

Profile

• Minimum 4 years of experience in marketing, project management, ideally in hospitality, lifestyle or premium environments

• Strong project management skills: ability to structure, prioritize and drive multiple projects simultaneously

• Highly data-driven: comfortable with performance analysis, CRM, and translating insights into action

• Solid understanding of customer journey and marketing levers (digital, loyalty, on-site experience)

• Ability to collaborate effectively with cross-functional teams (F&B, Digital, Tech)

• Strong organizational skills and attention to detail

• Strategic mindset with hands-on execution capabilities

• Good editorial sensibility: able to contribute to messaging and ensure consistency with brand tone and positioning

• Autonomous, proactive, and solution-oriented

• Comfortable working in an international, multi-market environment

• Fluent in French and English

Report to: Head of Global Marketing
Location: Paris (2° arr)
Start date: ASAP

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

STAGE CUSTOMER CARE & RELATION CLIENT - Paris

Big Mamma est un groupe de restauration franco-italien fondé par Victor Lugger et Tigrane Seydoux. En dix ans, le groupe a ouvert 34 restaurants à travers l’Europe (France, Monaco, Royaume-Uni, Espagne, Allemagne, Italie, Belgique, Irlande) ainsi qu’aux Émirats Arabes Unis (Dubaï).

Notre mission ? Faire vivre à nos clients l’atmosphère unique des plus belles trattorie italiennes et créer des moments de partage authentiques autour d’une cuisine généreuse.

Au sein de l’équipe Marketing, tu seras au cœur de la relation client du groupe. Tu accompagneras nos clients avant, pendant et après leur visite, tout en collaborant étroitement avec les équipes marketing afin d’offrir la meilleure expérience possible.

MISSIONS:

Relation client

• Répondre aux messages clients reçus via email et WhatsApp.
  Gérer les demandes liées :

  • aux réservations (prise de réservation)

  • aux visites passées (questions, retours, réclamations)

  • aux visites à venir (tags, info complémentaires : exemple poussette, espace spécifique dans le restaurant…)

  • aux réservations de groupes ou événements particuliers - en relation avec les trattorie

Support aux restaurants

• Faire le lien entre les équipes restaurants et les clients afin de trouver rapidement les meilleures solutions (groupe blink : FAST PASS - TRATTO).

• Transmettre les demandes spécifiques aux équipes opérationnelles et assurer leur bon suivi.

• Aider les restaurants à gérer les demandes clients complexes ou sensibles qui ne peuvent pas être traitées sur sevenrooms.

Amélioration de l’expérience client

• Être disponible, à l’écoute et réactif pour accompagner les clients dans toutes leurs demandes.

• Participer à maintenir un haut niveau de satisfaction client sur l’ensemble des restaurants du groupe.

Contribution au développement des réservations

• Identifier les opportunités de cross bookings entre restaurants lorsque la disponibilité est limitée.

• Orienter les clients vers les restaurants du groupe les plus adaptés à leur demande.

• Contribuer à optimiser le taux de réservation grâce à un accompagnement client fluide et efficace.

Outils utilisés

• 7Rooms – gestion des réservations / profil clients et visibilité des tables disponibles / optimisables

• Fullwhere – gestion des demandes et suivi client

• Outils de mailing / messagerie client (email & WhatsApp)

Profil recherché

• Très bon sens du service et de la relation client

• Excellent niveau d’expression écrite en français et anglais

• Organisation et capacité à gérer plusieurs demandes en parallèle

• Réactivité et sens des priorités

• Aisance avec les outils digitaux

• Intérêt pour l’univers de la restauration et de l’hospitalité

• Être “problem solver” pour trouver / vendre les différents restaurants du groupes via le cross selling

Ce que tu vas apprendre

• Participer directement à l’amélioration de l’expérience client et à la performance commerciale du groupe

• Gérer la relation client à grande échelle dans un groupe de restauration international

• Comprendre les enjeux opérationnels des restaurants

• Utiliser des outils professionnels de gestion des réservations et du support client

Ce que on offre:

• Gratification de stage: 1.500€ brut mensuel

• Une carte Tickets restaurant SWILE (9€ dont 4,25 prise en charge par le salarié)

• Une journée d’anniversaire offerte

• Une journée de congé payée offerte par mois

• Remboursement 50% pass Navigo + Mutuelle ALAN

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

Architecting Growth. Scaling Markets. Building a Commercial Engine. 🚀

Big Mamma is entering its next phase of European expansion and Events & Private Dining are at the heart of that ambition.

We’re looking for a Regional Director of Sales to design, structure and scale our B2B growth engine across UK & Ireland, Germany and Spain.

This is not a country sales role.
This is a multi-market strategic leadership position with full regional revenue accountability and a clear mission unlock the potential of Events Sales for the region.

About Big Mamma

Big Mamma is a fast-growing Franco-Italian restaurant group known for its generosity, authenticity and unforgettable guest experiences.

Across Europe, we are accelerating the development of Events Sales & Private Dining as a key growth pillar.
Our ambition is clear: build a structured, high-performance, scalable commercial machine across markets without losing the soul of our hospitality.

Your Mission

Architect and execute the regional B2B sales strategy across UKI, Germany and Spain.

You will transform country-level sales operations into a harmonised, data-driven, high-velocity commercial engine, aligning local market nuances with global structure and process discipline.

This role reports directly to the Chief Marketing & Revenue Officer and sits at Leadership level.

What You’ll Be Responsible For

Commercial Performance

• Own regional Events Sales & Private Dining revenue targets

• Monitor country-level performance and pipeline health

• Improve inbound conversion rates and outbound contribution

• Protect margins through pricing discipline

• Standardise KPIs, forecasting and performance reporting across territories

Strategy & Structuring

• Define and execute a 2–3 year regional growth roadmap

• Structure inbound and outbound sales strategy across markets

• Lead CRM deployment, governance and data discipline

• Build and implement a scalable Sales Playbook with best practices

• Create repeatable processes that enable sustainable hyper-growth

Leadership & Organisation

• Lead, coach and challenge Heads of Sales at country level

• Validate hiring plans, team structures and capability gaps

• Implement strong commercial rituals: pipeline reviews, forecasting cadence, QBRs

• Foster a high-performance, accountable sales culture across markets

Key Accounts & Strategic Partnerships

• Personally manage top European agencies and multi-country corporate clients

• Negotiate framework agreements and long-term partnerships

• Represent Big Mamma in strategic industry networks

• Position the Group as a leading European partner for premium events

Who You Are

• A strategic commercial leader with multi-market experience

• Proven track record scaling B2B revenue across multiple territories

• Strong background in hospitality, events or multi-site environments

• Comfortable balancing strategy, data, leadership and execution

• Highly structured, analytical and performance-driven

• Confident operating in a fast-growing, entrepreneurial European group

• Experienced in leading senior sales leaders, not just sales teams

What We Offer

• Full-time, permanent leadership position

• Competitive executive package (fixed + performance-based variable)

• Direct impact on one of Big Mamma’s most strategic growth pillars

• Exposure at Group leadership level

• A dynamic, international, entrepreneurial environment

• Real opportunity to build and scale something meaningful across Europe

At Big Mamma, growth is never accidental.
It is designed, structured and executed by ambitious leaders.

If you’re ready to build a regional commercial division that scales across Europe, we’d love to meet you.

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

🚀🍕 Join Big Mamma as Facility Manager (Germany)

About Us
At Big Mamma, we create joy through exceptional Italian food served in vibrant, welcoming spaces. Our restaurants celebrate community, design, and culinary excellence. With 3 successful locations in Berlin, Hamburg, and Munich — and ambitious expansion plans ahead — this is an exciting moment to join our journey.

The Role
As Facility Manager (Germany), you will lead the facilities strategy across our German estate, with potential future international scope. Reporting to the Group Maintenance Director, you will define and implement a proactive, efficient, and scalable maintenance model that ensures operational excellence, cost control, and the highest standards across all restaurants. Your mission: move from reactive to preventative maintenance while supporting growth and protecting our assets.

What You’ll Do

• Maintenance & Asset Strategy: Implement and manage a strong Planned Preventative Maintenance (PPM) programme; oversee minor refurbishments, asset replacements, and equipment upgrades; minimise downtime and operational disruption; ensure full statutory compliance, warranty alignment, and adherence to B-Corp & ISO50001 standards.

• Contractor & Supplier Management: Select, negotiate, and manage specialist contractors; define KPIs/SLIs and hold suppliers accountable; build and maintain a reliable contractor network across Germany; ensure high-quality service delivery at optimal cost.

• Budget & Operational Oversight: Manage maintenance budgets, capex projects, and dilapidation provisions; partner closely with restaurant and operations teams; develop and structure the in-house maintenance team as the business grows.

Hello F&B Maestro! 🍅📦

We’re looking for a Food & Beverage Operations Specialist to join our buzzing Berlin HQ full-time, reporting directly to our F&B Manager. In this role, you’ll go beyond day-to-day purchasing: you’ll help own and continuously improve the way our restaurants source, manage, and distribute their food & beverage products.

If you enjoy combining procurement, operations, and process improvement, while working closely with chefs, suppliers, and restaurant teams, this could be your next step.

About Us

At Big Mamma Group, we bring joy through exceptional food served in warm, welcoming atmospheres. Our restaurants celebrate creativity, community, and pure Italian passion. With 3 restaurants thriving across Berlin, Hamburg and Munich – and more on the horizon – it’s an exciting time to jump on board our adventure!

Your Mission

As our F&B Operations Specialist, you’ll play a key role in ensuring that the right products reach our restaurants at the right quality, cost, and time, while helping us continuously improve the way we manage our F&B supply chain. You will:

• Manage purchasing for all food & beverage categories, ensuring top-quality products aligned with our brand standards.
  

• Build and nurture strong relationships with suppliers, negotiating pricing, terms, and contracts.
  

• Monitor stock levels and forecast demand to ensure optimal availability across all venues.
  

• Coordinate all logistics, deliveries, and distribution flows between suppliers, central warehouses, and restaurants.
  

• Analyse product performance, pricing, and market trends to support smart decision-making.
  

• Work closely with the F&B Manager and Operations to anticipate needs and prevent supply disruptions.
  

• Ensure compliance with food safety standards, certifications, and quality controls.
  

• Identify opportunities to improve processes, optimise costs, and build scalable procurement and supply systems as we grow.
  
  Who You Are

• 3–4+ years of experience in F&B buying, supply chain, or procurement (hospitality experience = big plus!).

• Comfortable managing supplier relationships and negotiating commercial agreements.

• Experienced in preparing and managing call-for-tender processes.

• Fluent in English and German; Italian is a plus.

• Strong negotiation skills and a natural relationship-builder with suppliers.

• Organised, analytical, and comfortable juggling multiple priorities.

• Strong working knowledge of Excel or Google Sheets.

• Knowledge of food safety requirements and quality assurance principles.

• A problem-solver with a proactive, can-do attitude.

• Passionate about great ingredients, great restaurants, and great teamwork.

• Big SMILE & love for what you do ✨.
  
  Why Join Us?

At Big Mamma, you’ll be part of a fun, dynamic, and ambitious team where your expertise directly fuels the quality and creativity of our restaurants.
This role offers the opportunity to take ownership of key F&B processes, contribute to building a scalable supply chain, and grow within an international restaurant group.

READY TO CHANGE PEOPLE'S LIFE WITH PIZZA? 🍕

Send your application, we look forward to meeting you !

Qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Senior Talent Acquisition Corporate and Projects

Why Join Us

Join a team of around 10 passionate professionals dedicated to talent attraction, selection and development. In this role, you will experience a highly international exposure, collaborating with multiple levels and functions across the Group, and creating a tangible impact on the growth and development of our organisation. All of this takes place in the restaurant and hospitality sector, where collective spirit and people remain at the heart of everything we do. Big Mamma is a unique and fast-growing company, thriving over the past 10 years with a strong expansion trajectory.

Key Responsibilities:

1. Talent Acquisition Strategy & Process Design

• Process Development & Standardisation
  Design, implement and continuously improve structured, efficient and scalable recruitment processes across Headquarters and local offices, tailored by population and seniority. Ensure processes are properly documented, tracked and maintained within the ATS, guaranteeing data quality and reporting accuracy.

• Hiring Manager Capability Building
  Train and support hiring managers across departments and countries on selection methodologies, interview best practices and structured evaluation tools, with the aim of improving hiring quality, consistency and decision-making.

2. Stakeholder Collaboration & Strategic Partnership

• Cross-Functional Partnership
  Act as a strategic partner for stakeholders at all organisational levels, from department heads to Executive Committee members, to understand business needs, define talent priorities and ensure effective and timely recruitment delivery.

• Succession Planning & Talent Pipeline
  Contribute to succession planning initiatives by anticipating future talent needs and building proactive pipelines of internal and external candidates for key and critical roles.

3. Employer Branding & Diversity Initiatives

• Diversity & Inclusion Initiatives
  Support and implement initiatives aimed at strengthening diversity and inclusion across the organisation, ensuring fair, unbiased and inclusive recruitment practices.

• Employer Branding & Communication
  Collaborate with Corporate Communications and HR teams to enhance the employer brand and its visibility across local and international markets.

4. Pre and Onboarding (Group-Level)

• Onboarding Framework Design
  Design, structure and continuously improve a standardised Group-level onboarding framework for corporate roles, ensuring alignment with company culture, compliance requirements and best practices.

• Collaboration with Local HR Teams
  Partner with HR Country Teams and Heads of People to adapt and deploy onboarding processes locally, balancing global consistency with local regulations and practices.

5. HR Development & Talent Management Support

• Talent Management & Development Projects
  Support and contribute to Group-level HR Development initiatives, including talent management programmes, career path frameworks.

• HR Tools & Process Improvement
  Participate in the design, improvement and optimisation of HR tools and systems (e.g. ATS, talent review tools, competency frameworks), ensuring usability, consistency and alignment with business and employee needs.

Location: Paris (2°arr)

Scope: International / Global;

Reporting line: Group Talent Acquisition & Management Director

Profile

• 6-8 years of experience in Corporate Talent Acquisition within an international environment

• Proven ability to work in matrix structures with multiple stakeholders

• Strong interest in or exposure to the retail and/or hospitality sectors

• Fluent French and English (mandatory)

• Strong communication, analytical and project management skills

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

Stagiaire hygiène et sécurité des aliments (F/H)🚀🍕

Big Mamma est un groupe de restauration franco-italien, créé par Victor Lugger et Tigrane Seydoux. Depuis 10 ans, nous avons ouvert les portes de 30 restaurants en Europe (France, Monaco, Angleterre, Espagne, Allemagne, Belgique et Italie). Notre mission ? Partager l'ambiance particulière des plus beaux lieux de la tradition italienne, en créant des moments uniques de partage avec nos clients.

Notre POWER est dans quatre valeurs : méritocratie, authenticité, excellence et entrepreneuriat. BIG MAMMA GROUP, c'est une équipe dynamique qui cherche avant tout à faire vivre à ses clients le meilleur moment de leur journée.

MISSIONS :

Tu accompagneras la Responsable Qualité dans l’analyse et la mise en conformité de nos restaurants en France sur les enjeux liés à l'hygiène et la sécurité des aliments. Tu pourras également intervenir sur des projets transverses, notamment en lien avec les thématiques environnementales.

Réalisation des audits d’hygiène :

• Évaluation des pratiques d'hygiène : visites des restaurants pour observer les pratiques, les équipements, les environnements de travail et échanges avec les équipes pour identifier les risques spécifiques à chaque établissement.

• Analyse des risques (chimiques, physiques, microbiologiques...) selon une méthodologie définie

• Élaboration ou mise à jour des rapports d’audit.

Rédaction des KPI :

• Suivi et analyse des indicateurs clés de performance liés à l'hygiène et la sécurité des aliments.

• Synthèse et diffusion des bulletins d’analyse aux parties prenantes concernées.

Accompagnement des restaurants :

• Aide à la mise en place de plans d’action correctifs suite aux audits.

• Rédaction de documents et supports d’affichage liés à l’hygiène des aliments.

• Sensibilisation et formation des équipes sur les bonnes pratiques d’hygiène.
  

QUALITÉS REQUISES :

• Tu es actuellement en formation dans le domaine de l'hygiène alimentaire, de la sécurité des aliments ou équivalent et tu recherches un stage ou une alternance dans le cadre de cette formation.

• Curieux(se), rigoureux(se), structuré(e) et à l’aise avec le terrain et la communication.

• Tu as une bonne connaissance de la réglementation en matière d'hygiène et de sécurité des aliments et tu es à l’aise avec les outils bureautiques (Excel, Word, etc.).

• Une connaissance des règles d’hygiène et sécurité des conditions de travail et / ou hygiène, sécurité, environnement serait un plus.

• Bien que rattaché(e) au siège, ce poste est résolument terrain : tu iras régulièrement au contact des équipes dans nos restaurants pour comprendre leurs besoins et accompagner la mise en place des actions HSE.

CE QUE NOUS T'OFFRONS : 

• Durée stage: 6 mois

• 1 jour congé par mois 

• 9€/jour ticket restaurant. 

• Le télétravail est possible 1 à 2 jours par semaine, sous réserve de la nature des missions et des impératifs terrain.

• Accès à Wellpass, accès sport.

• 15% réductions dans tous nos restaurants.

• Opportunité de développer tes compétences avec des perspectives d’évolution au sein du groupe.

Prêt(e) à plonger dans l'univers de l’hygiène et la sécurité des aliments et à découvrir le secteur de la restauration ? Nous avons hâte de te rencontrer !

Ti aspettiamo!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.