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STAGE CUSTOMER CARE & RELATION CLIENT - Paris

Big Mamma est un groupe de restauration franco-italien fondé par Victor Lugger et Tigrane Seydoux. En dix ans, le groupe a ouvert 34 restaurants à travers l’Europe (France, Monaco, Royaume-Uni, Espagne, Allemagne, Italie, Belgique, Irlande) ainsi qu’aux Émirats Arabes Unis (Dubaï).

Notre mission ? Faire vivre à nos clients l’atmosphère unique des plus belles trattorie italiennes et créer des moments de partage authentiques autour d’une cuisine généreuse.

Au sein de l’équipe Marketing, tu seras au cœur de la relation client du groupe. Tu accompagneras nos clients avant, pendant et après leur visite, tout en collaborant étroitement avec les équipes marketing afin d’offrir la meilleure expérience possible.

MISSIONS:

Relation client

• Répondre aux messages clients reçus via email et WhatsApp.
  Gérer les demandes liées :

  • aux réservations (prise de réservation)

  • aux visites passées (questions, retours, réclamations)

  • aux visites à venir (tags, info complémentaires : exemple poussette, espace spécifique dans le restaurant…)

  • aux réservations de groupes ou événements particuliers - en relation avec les trattorie

Support aux restaurants

• Faire le lien entre les équipes restaurants et les clients afin de trouver rapidement les meilleures solutions (groupe blink : FAST PASS - TRATTO).

• Transmettre les demandes spécifiques aux équipes opérationnelles et assurer leur bon suivi.

• Aider les restaurants à gérer les demandes clients complexes ou sensibles qui ne peuvent pas être traitées sur sevenrooms.

Amélioration de l’expérience client

• Être disponible, à l’écoute et réactif pour accompagner les clients dans toutes leurs demandes.

• Participer à maintenir un haut niveau de satisfaction client sur l’ensemble des restaurants du groupe.

Contribution au développement des réservations

• Identifier les opportunités de cross bookings entre restaurants lorsque la disponibilité est limitée.

• Orienter les clients vers les restaurants du groupe les plus adaptés à leur demande.

• Contribuer à optimiser le taux de réservation grâce à un accompagnement client fluide et efficace.

Outils utilisés

• 7Rooms – gestion des réservations / profil clients et visibilité des tables disponibles / optimisables

• Fullwhere – gestion des demandes et suivi client

• Outils de mailing / messagerie client (email & WhatsApp)

Profil recherché

• Très bon sens du service et de la relation client

• Excellent niveau d’expression écrite en français et anglais

• Organisation et capacité à gérer plusieurs demandes en parallèle

• Réactivité et sens des priorités

• Aisance avec les outils digitaux

• Intérêt pour l’univers de la restauration et de l’hospitalité

• Être “problem solver” pour trouver / vendre les différents restaurants du groupes via le cross selling

Ce que tu vas apprendre

• Participer directement à l’amélioration de l’expérience client et à la performance commerciale du groupe

• Gérer la relation client à grande échelle dans un groupe de restauration international

• Comprendre les enjeux opérationnels des restaurants

• Utiliser des outils professionnels de gestion des réservations et du support client

Ce que on offre:

• Gratification de stage: 1.500€ brut mensuel

• Une carte Tickets restaurant SWILE (9€ dont 4,25 prise en charge par le salarié)

• Une journée d’anniversaire offerte

• Une journée de congé payée offerte par mois

• Remboursement 50% pass Navigo + Mutuelle ALAN

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

Social Media & Communications Freelance USA

Your big mission is to boost Big Mamma’s presence throughout social networks with hyper-creative and disruptive content across our USA accounts in the run up to our first opening. You will assist in developing Big Mamma in the USA and the group’s brands digital presence through website, menus, photographing/filming new content, lead on client requests, as well as helping the global communications team with wider US openings.

The mission:

1. Social Media:

• Strategy & Planning: Help to build a strategic, disruptive and creative social strategy across Instagram.

• Content: Create cool, disruptive, and trending photo and video content for Big Mamma’s US Instagram channels, using current trends and creative ideas. You will lead on the creation and planning of content.

• Photography: Assist in local shoots and ensure imagery and visuals for the restaurants are on brand.

• KPIs: Ensure quarterly social targets are hit and engagement consistently over-performs across IG.

1. New Openings & Branding:

• New Openings: Assist the Big Mamma US team with sourcing and arranging all assets for the new openings (Menus, Com pack, team clothing, launch video, brand content, etc)

• PR: Work with the Head of Communications UK&I with the running of day-to-day PR requests and responsibilities, working closely with our PR agency

• Menus: Assist with menu copy, working with F&B and graphic teams, and assist in writing promotional material for Big Mamma’s restaurants.

• Branding/Partnerships: Assist the PR agency in implementing cool disruptive partnerships post opening.

1. Community Management :

• Instagram: Ensure 100% of the requests and comments are answered.

• Emails: Be responsible for the management of our email address post opening, ensure all responses to clients requests are completed from our ops team.

• Direct report to the Head of Communications UK & Ireland

• Based in Miami or Palm Beach

• Start date: ideally late March or early April

• Working arrangement: 1–2 days per week initially

Head of Communication & Marketing - Dubai

Big Mamma is a French Italian restaurant group, founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened 35 restaurants across Europe (France, Monaco, England, Spain, Germany, Italy and Belgium).

Our mission? To share the unique atmosphere of Italian tradition and create unforgettable moments around the table.

Now, for the very first time, Big Mamma lands in Dubai with the opening of Gloria Osteria and we are looking for a Head of Communication & Marketing to lead this exciting new chapter and drive Big Mamma visibility and community growth across Dubai. You will define and execute the annual communication and marketing strategy, ensuring strong brand positioning across press, social media and key local networks.

🍝  Your Mission

PRESS

• PR & Influence Strategy: create and lead a creative PR & Influence strategy on how to generate press around Big Mamma in Dubai. Create and execute the annual calendar of news and activations. Leading, managing and briefing our PR agency to get massive coverage and visibility through influencers.

• Public Relations: with the help of a PR Agency, creating a strong relationship with journalists and influencers.

• Editorial: write engaging content for press releases, press kits and responses to interviews.

DIGITAL COMMUNICATION

• Social Media Strategy: designing a strategy and creative ideas for social networks (Instagram, Tik Tok, Linkedin) and newsletters insuring engagement and growth.

• Creative Content: ensure production of disruptive content with impactful pictures, videos, ensuring targets are smashed and we create game-changing content.

• Website strategy: responsible for content, information & evolution.

MARKETING & BRANDING

• Opening: build with the wider marketing team the identity of the new restaurant (brand, menus identity, photography & video etc).

• Partnerships: lead on development of collaborations to strengthen the brand.

🌟 Your Profile

• Solid knowledge of the Dubai media and social landscape

• 3–5+ years of proven experience in Communication & Marketing within hospitality, F&B or lifestyle brands

• Strong expertise in PR & influencer marketing, with a track record of generating high-impact media coverage

• Strong content creation skills, including copywriting, photography and short-form video production

• Data-driven mindset, tracking KPIs and measuring campaign performance

• Hands-on, proactive and comfortable working in direct contact with operations restaurant teams in a fast-paced environment

• Fluent in English with excellent storytelling and communication skills

• Based in Dubai and available to work on site (DIFC)

🎁 What We Offer

• A key role in the growth of Big Mamma Group in Dubai

• Competitive package

• 25 days of Annual Leave + Public Holidays

• Private Healthcare membership for yourself

• International growth opportunities

• Employee discounts across all Big Mamma restaurants
  
  

🌈 Big Mamma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🚀🍕 Join Big Mamma as Facility Manager (Germany)

About Us
At Big Mamma, we create joy through exceptional Italian food served in vibrant, welcoming spaces. Our restaurants celebrate community, design, and culinary excellence. With 3 successful locations in Berlin, Hamburg, and Munich — and ambitious expansion plans ahead — this is an exciting moment to join our journey.

The Role
As Facility Manager (Germany), you will lead the facilities strategy across our German estate, with potential future international scope. Reporting to the Group Maintenance Director, you will define and implement a proactive, efficient, and scalable maintenance model that ensures operational excellence, cost control, and the highest standards across all restaurants. Your mission: move from reactive to preventative maintenance while supporting growth and protecting our assets.

What You’ll Do

• Maintenance & Asset Strategy: Implement and manage a strong Planned Preventative Maintenance (PPM) programme; oversee minor refurbishments, asset replacements, and equipment upgrades; minimise downtime and operational disruption; ensure full statutory compliance, warranty alignment, and adherence to B-Corp & ISO50001 standards.

• Contractor & Supplier Management: Select, negotiate, and manage specialist contractors; define KPIs/SLIs and hold suppliers accountable; build and maintain a reliable contractor network across Germany; ensure high-quality service delivery at optimal cost.

• Budget & Operational Oversight: Manage maintenance budgets, capex projects, and dilapidation provisions; partner closely with restaurant and operations teams; develop and structure the in-house maintenance team as the business grows.

Content Creator & Marketing Intern 📍 Dubai

Big Mamma is a squadra of 2,700+ passionate people bringing Italian vibes with 34 iconic restaurants and 1 food market across Europe and the Middle East (France, Spain, Germany, Italy, Belgium, Monaco, UK, Ireland, UAE).

As we keep growing in UAE, we’re looking for a Content Creatore & Marketing Intern to join our Marketing & Communication Team and work closely with Restaurant Operations in Gloria Osteria Dubai DIFC.

📸  Your Mission

EVENTS & SALES SUPPORT

• Create and publish engaging Social Medica content

• Support event coverage (stories, reels, live content)

• Help manage the monthly content calendar

• Design simple marketing materials (flyers, decks, one-pagers)

• Monitor competitors and lifestyle trends in Dubai

EVENTS & SALES SUPPORT

• Research and qualify corporate leads (DIFC, banks, law firms, offices)

• Update and track the sales pipeline

• Assist with event proposals and presentations

• Support event coordination on-site when needed

• Maintain client database and weekly reporting

🌟 Your Profile

• Currently studying or holding a degree in Marketing, Business, or Hospitality

• Strong content creation skills, including photography and video shooting with smartphone or camera

• Confident editing short-form videos for Social Media and writing engaging captions aligned with brand tone of voice

• Up to date with social media & food trends and able to track basic performance KPIs

• Fluent in English

• Creative and structured

• Business-minded

• Fast, reliable, and execution-oriented

• Passionate about Food & Hospitality

🚀 Our Offer

• 6 months internship - based in Gloria Osteria Dubai DIFC

• Real exposure to business decisions and day-to-day restaurant life

• Hands-on experience in Dubai’s competitive F&B scene

• International growth opportunities within Big Mamma Group

• Employee discounts across all Big Mamma restaurants

🌈 Big Mamma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hello F&B Maestro! 🍅📦

Are you ready to take charge of sourcing the best ingredients, managing seamless supply chains, and keeping our restaurants stocked with everything needed to create unforgettable experiences? We’re looking for a Food & Beverage Buyer & Logistics Specialist to join our buzzing Berlin HQ full-time, reporting directly to our F&B Manager. If you’re passionate about great products, strong supplier relationships, and a perfectly choreographed logistics flow, this is your moment to shine.

About Us

At Big Mamma Group, we bring joy through exceptional food served in warm, welcoming atmospheres. Our restaurants celebrate creativity, community, and pure Italian passion. With 3 restaurants thriving across Berlin, Hamburg and Munich – and plenty more on the horizon – it’s an exciting time to jump on board our adventure!

Your Mission

As our F&B Buyer & Logistics Specialist, you’ll make sure every burrata, basil leaf, bottle, and box arrives exactly where it needs to be – top quality, on time, and at the best value. You will:

• Manage purchasing for all food & beverage categories, ensuring top-quality products aligned with our brand standards.
  

• Build and nurture strong relationships with suppliers, negotiating pricing, terms, and contracts.
  

• Monitor stock levels and forecast demand to ensure optimal availability across all venues.
  

• Coordinate all logistics, deliveries, and distribution flows between suppliers, central warehouses, and restaurants.
  

• Analyse product performance, pricing, and market trends to support smart decision-making.
  

• Work closely with the F&B Manager and Operations to anticipate needs and prevent supply disruptions.
  

• Ensure compliance with food safety standards, certifications, and quality controls.
  

• Drive process improvements and help implement scalable, efficient purchasing systems as we grow.
  
  Who You Are

• 3–4+ years of experience in F&B buying, supply chain, or procurement (hospitality experience = big plus!).

• Experienced in preparing and managing call-for-tender processes.

• Fluent in English and German; Italian is a plus.

• Strong negotiation skills and a natural relationship-builder with suppliers.

• Organised, analytical, and comfortable juggling multiple priorities.

• Strong working knowledge of Excel or Google Sheets.

• Knowledge of food safety requirements and quality assurance principles.

• A problem-solver with a proactive, can-do attitude.

• Passionate about great ingredients, great restaurants, and great teamwork.

• Big SMILE & love for what you do ✨.
  
  Why Join Us?

At Big Mamma, you’ll be part of a fun, dynamic, and ambitious team where your expertise directly fuels the quality and creativity of our restaurants. This is your chance to play a key role in shaping a world-class F&B supply chain while enjoying the energy, passion, and deliciousness that define who we are.

READY TO CHANGE PEOPLE'S LIFE WITH PIZZA? 🍕

Send your application, we look forward to meeting you !

Qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium, and Italy)  Our mission? To share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles!

We are currently searching for a Construction Cost Manager, who will directly report to the Global Construction Cost manager. 

Your mission will to manage and optimize capex budgets across all capital projects, on a European scale.

His / her role includes the management of costs, risk and procurement within the capital investment program from feasibility stage to project completion, ensuring cost reduction activity and value engineering is directed where it will deliver the best results for the business.

MAIN RESPONSIBILITIES

1. Management of Projects

Feasibility Stage: Manage the project feasibility process from initial proposal through scoping and option studies to Board Approval of funding. Identify opportunities, constraints and risks. 

Estimating: Develop and employ modelling and estimating techniques to provide accurate Capex Estimates, rates and costs for an annual spend of up to 80M € across a variety of different types and sizes of new and refurbishment projects. Interrogate and verify Capex Estimates provided by partners. Ensure that they are accurate and fully reflect the scope of works and risks.

Tenders/Procurement: Employ the correct procurement techniques to suit the types of projects, programmes, and initiatives with solutions that will ensure best value is delivered, while giving due consideration to quality and programme. Preparation of necessary documentation. Evaluation of offers. Levelling and Negotiation. Recommendation to the Business. 

Manage Financial Progress of Projects Manage and monitor the financial progress of individual projects through regular communication and reports assessing the potential impact of change on the budgets and also taking account of the effect on the business and ensuring change control procedures are rigidly adhered to. Take up any variances with the appropriate department/individual.

Payment Management: Ensure payments are managed efficiently and within the required timescale.

Contracts and Orders: Preparation of contract documentation in a timely manner to ensure that BM is fully protected at all times. 

Value Engineering Lead valuation engineering studies to achieve budgets and to ensure best value is achieved. Engage with all necessary parties to ensure all proposals are fully investigated, tested and either accepted and applied or rejected as necessary.

Cost Data: Develop and maintain accurate benchmark costs across all Big Mamma concepts by country/area and individual cost elements with an appreciation of BM costs within the wider hospitality fit-out industry.

2. Procurement Process implementation and Best Practices

Supplier reliability Check (includes consultants and contractors) : Implementation and use of a supplier assessment solution 

Sourcing and Purchasing process implementation: Market analysis, Needs & Specifications definition, Sourcing, RFI & NDA, RFP, Negotiation rounds, contracting process, implementation, hand over.

Supplier Contracts Management: definition of a Big Mamma global agreement template + contract management approach, establish contracts for all suppliers, verify insurance requirements and provisions, ensure performance specifications are available when required

Mini Purchasing training session 1h-2h maximum : procurement approach, best practices, smart tips/techniques, small cases, open discussion about supplier relationship experience, difficulties encountered.

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

Stagiaire hygiène et sécurité des aliments (F/H)🚀🍕

Big Mamma est un groupe de restauration franco-italien, créé par Victor Lugger et Tigrane Seydoux. Depuis 10 ans, nous avons ouvert les portes de 30 restaurants en Europe (France, Monaco, Angleterre, Espagne, Allemagne, Belgique et Italie). Notre mission ? Partager l'ambiance particulière des plus beaux lieux de la tradition italienne, en créant des moments uniques de partage avec nos clients.

Notre POWER est dans quatre valeurs : méritocratie, authenticité, excellence et entrepreneuriat. BIG MAMMA GROUP, c'est une équipe dynamique qui cherche avant tout à faire vivre à ses clients le meilleur moment de leur journée.

MISSIONS :

Tu accompagneras la Responsable Qualité dans l’analyse et la mise en conformité de nos restaurants en France sur les enjeux liés à l'hygiène et la sécurité des aliments. Tu pourras également intervenir sur des projets transverses, notamment en lien avec les thématiques environnementales.

Réalisation des audits d’hygiène :

• Évaluation des pratiques d'hygiène : visites des restaurants pour observer les pratiques, les équipements, les environnements de travail et échanges avec les équipes pour identifier les risques spécifiques à chaque établissement.

• Analyse des risques (chimiques, physiques, microbiologiques...) selon une méthodologie définie

• Élaboration ou mise à jour des rapports d’audit.

Rédaction des KPI :

• Suivi et analyse des indicateurs clés de performance liés à l'hygiène et la sécurité des aliments.

• Synthèse et diffusion des bulletins d’analyse aux parties prenantes concernées.

Accompagnement des restaurants :

• Aide à la mise en place de plans d’action correctifs suite aux audits.

• Rédaction de documents et supports d’affichage liés à l’hygiène des aliments.

• Sensibilisation et formation des équipes sur les bonnes pratiques d’hygiène.
  

QUALITÉS REQUISES :

• Tu es actuellement en formation dans le domaine de l'hygiène alimentaire, de la sécurité des aliments ou équivalent et tu recherches un stage ou une alternance dans le cadre de cette formation.

• Curieux(se), rigoureux(se), structuré(e) et à l’aise avec le terrain et la communication.

• Tu as une bonne connaissance de la réglementation en matière d'hygiène et de sécurité des aliments et tu es à l’aise avec les outils bureautiques (Excel, Word, etc.).

• Une connaissance des règles d’hygiène et sécurité des conditions de travail et / ou hygiène, sécurité, environnement serait un plus.

• Bien que rattaché(e) au siège, ce poste est résolument terrain : tu iras régulièrement au contact des équipes dans nos restaurants pour comprendre leurs besoins et accompagner la mise en place des actions HSE.

CE QUE NOUS T'OFFRONS : 

• Durée stage: 6 mois

• 1 jour congé par mois 

• 9€/jour ticket restaurant. 

• Le télétravail est possible 1 à 2 jours par semaine, sous réserve de la nature des missions et des impératifs terrain.

• Accès à Wellpass, accès sport.

• 15% réductions dans tous nos restaurants.

• Opportunité de développer tes compétences avec des perspectives d’évolution au sein du groupe.

Prêt(e) à plonger dans l'univers de l’hygiène et la sécurité des aliments et à découvrir le secteur de la restauration ? Nous avons hâte de te rencontrer !

Ti aspettiamo!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.